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Terms & Conditions

Terms & Conditions

General Terms:

By using this website you agree to be bound by our Terms and Conditions.
These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an order through a telephone sales advisor, you agree to be bound by the terms and conditions detailed below.
We strongly recommend that you fully read our Terms and Conditions before placing an order and If you require any further information or clarification on the information herein, please do not hesitate to contact us through any of the methods listed in the “Contact Us” page of this website.

Amendments
We aim to constantly improve and develop our website for the benefit of our customers and to enable this to take place we may occasionally modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice. Changes to conditions may occur from time to time and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change. Sweet Dreamzzz also reserve the right to change, extend, or make amendments to any pricing or offers detailed on this website.
If we are informed of any inaccuracies with regards to the content or material detailed on the site we will endeavour to investigate and correct such highlighted material at our earliest convenience.

Accuracy of content

Sweet Dreamzzz has taken every care in the preparation of the content appearing on this website, in particular to ensure that prices quoted are correct at the time of publishing and that all products have been fairly described. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product.

Before you place an order
Here are some of the most common questions for you to consider.

• Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
• Will the furniture fit in the room?
• Which range are you interested in?
• Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time.
• What colour would you like the furniture in?
• How would you like to pay for the furniture?

Availability
The Products on our site are available for purchase and delivery only within the United Kingdom and Ireland. As far as reasonably possible all products featured on the website are either in stock or available at the time of ordering, or information on delivery or time constraints will be notified.

Your status

To be eligible to purchase Products on this website you must:
• (a)   be capable of entering into binding contracts; and
• (b)   be at least 18 years old.
• (c)   provide your real name and contact details (including e-mail); and
• (d)   a valid delivery address in the United Kingdom or Ireland.

Payment
The price of the products will be the amount set out as per the order summary and correct at the time of ordering. Prices are liable to change at the discretion of Sweet Dreamzzz at any time, but subsequent price changes will not affect the price for the products as stated in your order at the time of that order being placed.
Payment can be made by credit or debit card, Worldpay, cheque, bank transfer (details available upon request) or PayPal.
If you have chosen to pay by card, once your order is received we will process the payment by way of the credit or debit card details you have provided. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit or debit card used for the payment of the order.
Our site contains a vast amount of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower or higher) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
All prices quoted include VAT.

Acknowledgement and acceptance of your order.

If you place an order  we will email you an invoice and confirmation of your order within 24 hours.
It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights are unaffected.

Delivery

All deliveries will be made to the delivery address provided by you when you originally place your order. In the event that you require the products to be delivered to an alternative delivery address to that stated in the order you must contact us either in writing or by telephone to notify us of this fact and provide the alternative delivery address. You may also be required to provide us with further personal identification (in such form as shall be requested by us) and we reserve the right to postpone delivery until such satisfactory documentation is provided.

On the day of delivery, please ensure that the delivery team can gain easy access. 

If you choose the 2 man delivery option our delivery team will unpack your furniture, install it in the room of your choice and leave all packing materials so the goods can be returned within 7 days if required. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.

Most of our items are in stock and are guaranteed to be delivered within 28 working days unless otherwise specified at the point of ordering.

Out of Stock items.

Should an item be out of stock it will state an expected arrival date on the website and this date will be reiterated should you be ordering over the phone. 

All deliveries will be made to the delivery address provided by you as set out in the order. In the event that you require the Products to be delivered to an alternative delivery address to that stated in the order you must contact us either in writing or by telephone to notify us of the new delivery address. You may also be required to provide us with further personal identification (in such form as shall be requested by us) and we reserve the right to postpone delivery until such satisfactory documentation is provided.

On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is destined for and please make sure that the area you want the furniture placed is cleared and free from debris or hazards.

2 Man White Glove Delivery 

On the day of delivery our drivers will call when they are approximately 1 hour away from your address to give you plenty of time to ensure you are prepared for the drop, this means you can go about your day to day routine without having to wait in all day.

Product Specifications

The details and designs of our products are constantly changing and we reserve the right to change the specification of our products without prior notice in relation to future sales. You should check our website for details.

Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance. Any significant variations will be notified to you.

The measurements of all Products provided are as accurate as possible, but some slight variances may apply.

Some self-assembly may be required on certain products.

Manufacturers Warranty:

All of our products come with a 12 months manufacturers warranty for your peace of mind.

With all manufacturers warranties, we reserve the right to carry out an inspection of the goods in the confinments of your own home using an independant 3rd party company to assatain where the fault is situated. There are 3 stages involved in this process which includes: initial inspection (if fault can be repaired on the day, then the work will be carried out in your home), if not then we will book for a repair to be carried out. If this is not to our satisfaction then a replacement can be arranged. 

This does not however affect your statutory rights as a customer. Sweet Dreamzzz reserves the right to determine the order of the following statuory rights : repair, replacement, refund.

Complaints

If you have a complaint in relation to any service or non-service provided by Sweet Dreamzzz please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained under the "Contact Us" page.

Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

Exchange policy

If you decide to exchange your purchase you must notify us, in writing, within 7 working days of delivery.

Should you wish to exchange the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you retain the original packaging and use it when returning/exchanging the furniture.

It is your responsibility when exchanging the items to ensure that they are in perfectly good condition and with the original packaging, however we recognise that many customers do not have the means to do this, and in this circumstance we will arrange collection/part exchange during normal business hours (Monday to Friday) if requested. 

Your statutory rights are not affected.

Return policy

If you decide to exchange your furniture you must notify us, in writing, within 7 working days of delivery. This is in alignment with the 1979 sales of goods act.

Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you retain the original packing and use it when returning the furniture.

It is your responsibility when returning the items to ensure that they are in perfectly good condition and with the original packaging, however Sweet Dreamzzz recognise that many customers do not have the means to do this, and so we will arrange collection during normal business hours (Monday to Friday) if requested.

If the the products have been  delivered  but you wish to cancel the Contract, you must retain possession of the Goods until the cancellation notice has been sent to the Seller within the relevant time limit.
Mattresses and pillows we supply are supplied in protective polythene bags for protection. For hygiene reasons, we are not able to accept the return of mattresses or pillows if they have been used. Mattresses that come vacuum packed, such as some of those from Breasley and Sweet Dreams, cannot be returned if the hygeine seal has been opened and air has been introduced to the product. Any Products you wish to return can not be used.  Costs of the return delivery will be payable by the buyer. The Products must be returned to the address in the definitions section within 14 days. The Buyer must take reasonable care to ensure that the Products are not damaged in the meantime or in transit and return then in the packaging and condition they were delivered to the Buyer.
If the returned goods are not received by the Seller in the condition in which they were originally delivered; the Seller reserves the right to offer only a partial refund to cover the cost of re-listing at a reduced price, or having the product cleaned or repaired.

Cancellations

Regards to cancelling your order, all cancellations made before or after delivery are subject to a 30 day refund policy. If goods have been delivered and signed for in good condition and you still wish to cancel, you may cancel within 7 days in line with the long distance sales regulations act & subject to a re collection fee equal to the initial delivery fee. Once goods are returned to us and inspected and should they be found to be in perfect condition the refund process will begin. All refunds will be actioned within 30 days of the goods being returned to us and inspected.

Made to Order Items.

If you wish to cancel an order that is a made to order item then you can do so within 5 working days of your order. If you decide to cancel after this period then there will be a standard 30% charge of the total order value as the sofas will have already gone into production.

Online Privacy Policy

Sweet Dreamzzz is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us.

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by Sweet Dreamzzz. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Information collected

Sweet Dreamzzz collects the details provided by you on registration, together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use, which enables us to improve the service we provide.

We do not store credit card details and we do not share customer details with any 3rd parties.

Use of your information and your preferences

We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about products and services or those services of other carefully selected companies which be of interest to you. We may contact you by post, email or telephone for these purposes.

We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, or telephone to ask your opinions. Again, if you do not want to be contacted for this purpose, please inform us at the point of sale.

We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information

We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Other web sites

Our web site may contain links to other web sites, which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours.

Miscellaneous provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

Sweet Dreamzzz shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

Contact us

To contact us via email you can reach us at the following addresses: This email address is being protected from spambots. You need JavaScript enabled to view it.